HomeVisit

•   The HomeVisit app connects users with licensed healthcare professionals for home visits.

•   You must be at least 18 years old or have parental consent to use this service.

•   You agree to provide accurate and complete information for appointment bookings and medical consultations.

•   You are responsible for maintaining the confidentiality of your account credentials.

•   You agree not to misuse the app for unlawful purposes or interfere with the service operation.

•   HomeVisit provides access to healthcare providers but does not itself practice medicine.

•   Any medical advice or diagnosis is the responsibility of the attending healthcare provider.

•   Payments for services are made through the app via approved payment gateways.

•   You agree to pay all applicable fees and charges for services provided.

Cancellation:

•   You may cancel your booking within 2 hours of placing it, provided the booking has not yet been processed or served.

•   To request a cancellation, please contact us at [email protected] or call +60 10-411 1692 with your booking details.

•   Once a booking has been processed or served, it can no longer be canceled.

Refund Eligibility:

We offer refunds under the following conditions:

•   The booking is not served.

•   The request is made within 3 days booking cancellation.

•   Proof of booking and payment is provided.

Refunds may not be issued for:

•   Booking already been served.

•   The request is made after 3 days booking cancellation.

•   No valid proof provided.

Refund Process:

To request a refund:

•   Contact us at [email protected] with your booking number and reason for the request.

•   If eligible, we will provide return instructions (if applicable).

•   Once we inspect the booking, we will notify you of the approval or rejection.

Refund Timeline:

•   Approved refunds will be processed within 7-30 business days.

•   Funds will be returned to your original payment method.

•   Please note that processing times may vary depending on your bank or payment provider.

•   HomeVisit is not liable for any indirect or consequential damages arising from the use of the service.

•   We do not guarantee the availability of healthcare providers at all times.

•   We may revise these Terms from time to time. Continued use of the app after changes constitutes acceptance of the new Terms.

•   These Terms shall be governed by the laws of Malaysia.