HomeVisit Privacy Policy

Effective Date: 2 August 2025

At HomeVisit, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application and services.

Information We Collect

We may collect the following types of information:

•   Personal Information: Full name, identity card number/passport, phone number, email address, home address, date of birth, and gender.

•   Health Information: Medical history, current symptoms, medications, allergies, and other health-related information.

•   Location Data: Your real-time location to arrange home visits by healthcare providers.

•   Device Information: Device type, operating system, IP address, and usage logs.

How We Use Your Information

We use your information to:

•   Provide home healthcare services.

•   Arrange appointments and visits from healthcare professionals.

•   Keep medical records and manage follow-up care.

•   Send notifications and reminders about appointments or services.

•   Comply with legal and regulatory obligations.

Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it:

•   With doctors or healthcare providers involved in your care.

•   With service providers who support our operations (e.g., payment gateways, pharmacies), under strict confidentiality.

•   When required by law, court order, or government authorities.

Data Security

We implement reasonable technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, or disclosure.

Your Rights

You have the right to:

•   Access the personal information we hold about you.

•   Request corrections to inaccurate or incomplete data.

•   Withdraw your consent at any time (note: this may affect your access to our services).

•   Request account deletion and removal of your data.

Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy, or as required by applicable laws and regulations.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be notified via the app or email. Your continued use of the app constitutes acceptance of the updated policy.